At Philippe Richard, we respect the privacy of our users and recognize the importance of protecting personal information collected through our website and services. This privacy policy outlines how we collect, use, and protect the personal data of visitors to our website and customers who purchase or engage with our products and services.
Information We Collect
We collect both personal and non-personal data from users for various purposes outlined in this policy. Personal data allows us to provide a customized and meaningful experience, while non-personal data enables us to improve our site and offerings.
Personal Information
Personal information is data that can be used to identify you specifically. We may collect the following types of personal data:
- Contact information such as name, email address, phone number, and mailing address when you create an account, make a purchase, request information, or contact customer support.
- Payment information such as payment card number, expiration date, and billing address when you make a purchase. This is processed by secure third-party payment processors.
- Account information such as username, profile photo, orders, preferences, and engagement with our site and emails when you create an account with us.
- Marketing preferences such as subscriptions, interests, and opt-ins when you sign up for our mailing list or respond to a survey.
Non-Personal Information
We may automatically collect non-personal data about your use of our website through cookies, web beacons, and other technologies. This includes:
- Site traffic data such as pages visited, links clicked, viewing time, and location.
- Device information such as IP address, device type, operating system, and browser type.
- Interactions with our site, ads, emails, and social media channels.
This non-personal data is aggregated and used to improve website and app functionality and user experience.
How We Use Information
The information we collect is used in the following ways:
- Process orders and provide purchased products or services
- Send order and shipping confirmations and updates
- Send promotional emails about new products, special offers, and other news
- Administer contests, sweepstakes, or surveys
- Enable user-to-user communications
- Optimize website performance and improve user experience
- Notify users about updates to our website or policies
- Resolve disputes, troubleshoot issues, enforce agreements
- Protect site security and prevent fraud
- Comply with legal requirements
When We Disclose Information
We will not sell, share, or rent personal user information to others except as outlined in this policy.
- To contracted service providers solely for the purposes of assisting us to serve you, such as payment processors, shipping vendors, marketing partners, and cloud storage providers. We ensure providers protect this information with confidentiality agreements.
- To trusted affiliate partners in order to provide users with relevant offers and services. Users can opt-out of sharing.
- When required by law in response to subpoenas, court orders, legal processes, or to protect our legal rights and interests.
- To investigate, prevent, or take action regarding illegal activities, fraud, safety, violations of our Terms of Use, or as otherwise required by law.
- If we believe disclosure is necessary to protect the safety, property, or other rights of ourselves, users, or the public.
- In the event of a merger, acquisition, asset sale, or transfer of all or part of our business. User data may be transferred as part of the transaction.
- With trusted social media platforms to facilitate social sharing functionality. Those services have separate privacy policies.
Other than the cases outlined above, we will not disclose or share personal information with third parties without further notice and consent.
Your Choices & Rights
You have certain choices and rights when it comes to the personal data we collect. These include:
Marketing Preferences. You can opt out of non-essential communications such as promotional emails, texts, mailings, and phone calls by using the unsubscribe link in communications, adjusting contact preferences in your account, or contacting us.
Access Information. You can review and update certain account information by logging into your account. You can also request to review, correct, or delete personal data we have collected about you. This does not include data we are obligated to keep for legal reasons.
Object to Processing. You can ask us to stop using or sharing your personal data, including when we use data based on legitimate interests. We will honor such requests where possible under applicable law.
Data Portability. You can ask for a copy of your personal data for your own purposes. This data will be provided in a machine-readable format.
Delete Information. You can request we delete personal data we have collected from you, subject to limitations under applicable law.
Right to Complain. You can file a complaint with your local supervisory authority if you feel we have failed to comply with data protection laws.
To make a request regarding personal data, please contact us via email at [email protected] or write to us at the address in the Contact section below. We may request proof of identity before acting on such requests.
Data Retention
We retain personal data for as long as needed to fulfill the purposes outlined in this policy, subject to your choices and rights. We will then dispose of data securely according to our data retention and deletion policies. Retention periods will consider legal obligations, disputes, analytics requirements, and other factors permitted by law.
Cookie Policy
Our site uses first-party and third-party cookies, pixel tags, local storage, and other tracking technologies to collect non-personal data and enhance your browsing experience. By using our site and services, you agree to our use of cookies as outlined here and as may be updated in our Cookie Policy.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect or use any personal data from children under 13 without parental consent. If you believe we may have collected data from someone underage, please contact us so we can take appropriate action.
Security Safeguards
We employ security measures to help protect your data. This includes encrypting sensitive data, regularly monitoring our systems for vulnerabilities and attacks, restricting access to personal data, and testing breach scenarios to prepare response plans. However, no technology is completely secure, so we cannot guarantee prevention of all loss, misuse, unauthorized access, or disclosure of data.
California Resident Rights
If you reside in California, you have rights under the California Consumer Privacy Act (CCPA) regarding your personal data, subject to certain exceptions. This includes being able to:
- Know what personal data we collect, use, and disclose
- Access your personal data we hold
- Delete certain personal data
- Opt-out of sales of personal data
- Non-discrimination for exercising rights
To make a request, contact us at the email or address in the Contact section below. You will need to provide certain information to verify your identity per state law. An authorized agent may submit requests on your behalf.
Changes to this Policy
We may update this Privacy Policy from time to time by posting an updated version and revising the date. We encourage you to review this policy periodically for changes. If we make material changes, we will notify users in advance of the effective date. Your continued use of our services signifies acceptance of the terms of this Privacy Policy.
How to Contact Us
Please feel free to contact us with any questions or concerns about this policy and our privacy practices:
Philippe Richard
123 Cookware Lane
Paris, France 75001
Email: [email protected]
Other State Notices
- Nevada Residents: Chapter 603A of the Nevada Revised Statutes allows a Nevada resident to opt-out of future sales of certain covered information a business has collected or will collect about the resident. To submit such a request, please use the contact information above.
- New Jersey Residents: Section 17:16D-5 of the New Jersey Revised Statutes permits customers in New Jersey to submit written requests to businesses to restrict disclosure of covered information collected about them that is to be used for marketing purposes. To submit such a request, please use the contact information above.